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•  Delivery & Return

  Delivery

  Thank you for shopping at TrendX! We are committed to providing you with a seamless and convenient shopping experience. Please read the following delivery and shipping policy carefully to understand how we process and deliver your orders.

  Order Processing:

  1. Order Confirmation: Once you place an order with TrendX, you will receive an email confirmation containing details of your order. Please review this confirmation to ensure that all information provided is accurate. If you notice any discrepancies, please contact our customer support team immediately.
  2. Order Processing Time: Orders are typically processed within 1-2 business days after they are placed. However, during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.
  3. Out of Stock Items: In the rare event that an item you ordered is out of stock, we will notify you promptly and provide you with options such as choosing a replacement item or receiving a refund.

  Shipping Methods:

  1. Domestic Shipping: We offer domestic shipping within India. Orders are shipped via Blue Dart, Indian Post etc. and typically arrive within 1 – 7 business days after processing. Please note that shipping times may vary depending on your location and any unforeseen circumstances such as weather delays or public holidays.
  2. International Shipping: At this time, we do not offer international shipping. We apologize for any inconvenience this may cause and are working towards expanding our shipping capabilities in the future.

  Shipping Fees:

  1. Domestic Shipping: Shipping charges may apply depending on your location and order size. You will see the shipping cost at checkout before completing your purchase.
  2. International Shipping: As mentioned earlier, we do not currently offer international shipping. Therefore, shipping fees only apply to domestic orders.

  Order Tracking:

  1. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through our website or the website of the designated shipping carrier.
  2. Tracking Updates: While we strive to provide accurate and up-to-date tracking information, please note that there may be instances where tracking updates are delayed or unavailable. If you have any concerns about the status of your delivery, please don’t hesitate to reach out to our customer support team for assistance.

  Delivery Issues:

  1. Forgot or Stolen Packages: TrendX is not responsible for any packages that are lost or stolen after they have been successfully delivered to the address provided at checkout. If you encounter any issues with your delivery, please contact the shipping carrier directly to file a claim.
  2. Delivery Address: It is the responsibility of the customer to ensure that the shipping address provided at checkout is accurate and complete. TrendX is not liable for any delays or delivery failures caused by incorrect or incomplete address information.

  If you have any further questions or concerns about our delivery and shipping policy, please don’t hesitate to contact our customer support team at  Email Address : contact@trendxstore.in  We are here to assist you and ensure that your shopping experience with TrendX is nothing short of exceptional!

  Return

  Our Commitment: At TrendX , we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a transparent and hassle-free refund and returns process.

  Return Timeline:

  • You may initiate a return within 7 days from the date of purchase.
  • Please ensure that the item is unused, in its original packaging, and accompanied by the receipt or proof of purchase.

  Refund Process:

  1. Initiate Return: Contact our customer support team at refund@trendxstore.in to initiate the return process.
  2. Return Authorization: Once approved, you will receive a Return Authorization and instructions on how to return the item.
  3. Ship the Item: Ship the item back to us within 14 days of receiving the Return Authorization.
  4. Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the return criteria.
  5. Refund Processing: If the return is approved, a refund will be processed within 7 business days.

  Refund Options:

  • Refunds will be issued in the original form of payment or as store credit, based on your preference.
  • Shipping costs are non-refundable.

  Exceptions:

  • Personalized or custom-made items may not be eligible for return unless they are defective or damaged upon receipt.
  • Perishable goods, downloadable software, are non-returnable.

  Contact Us: If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at refund@trendxstore.in

  Dharuhera, Rewari, Haryana -123106

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