Our Commitment: At TrendX, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a transparent and hassle-free refund and return process.
Return Timeline:
You may initiate a return within 7 days from the date of Delivery.
Please ensure that the item is unused, in its original packaging and accompanied by the receipt or proof of purchase.
Refund Process:
Initiate Return: Contact our customer support team at refund@trendxstore.in to initiate the return process.
Return Authorization: Once approved, you will receive a Return Authorization and instructions on how to return the item.
Ship the Item: Ship the item back to us within 3 days of receiving the Return Authorization.
Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the return criteria.
Refund Processing: If the return is approved, a refund will be processed within 7 business days.
Refund Options:
Refunds will be issued in the original form of payment or as store credit, based on your preference.
Shipping costs are non-refundable.
Exceptions:
Personalized or custom-made items may not be eligible for return unless they are defective or damaged upon receipt.
Contact Us: If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at refund@trendxstore.in
Note: This Refund and Returns Policy is effective as of 02-05-2024 and TrendX Store reserves the right to modify or update the policy at any time.
Please review this policy periodically for changes.